Course Title IT User Skills Level 2 Apprenticeship
Level: 2
Code M08

Overview of the Course

Apprenticeship Overview

This framework provides the apprentice with the competence, skills and knowledge to work effectively and efficiently with IT systems, communication and productivity tools and software applications. This includes the creation and amendment of many types of formatted information including documents, diagrams, spreadsheets and presentations. It also includes maintaining simple websites, using the internet to find and exchange information and using social media to disseminate information.


The technical content includes units for:

·         setting up and using IT systems

·         system and personal security

·         using internet, email and collaborative software

·         configuring and using operating systems and mobile devices

·         using office applications

·         using multimedia, video, audio and website software

·         using accounting and project management software


All apprentices build the competences to plan, select and use appropriate IT tools and applications for the task and develop approaches to improve personal effectiveness and business productivity using IT.


The apprentice will:

  • become competent in use and application of the particular systems and software required in their job role;
  • develop skills to enhance their personal and team effectiveness through the application of IT;
  • gain an insight into the wider use of IT across their organisation


Learning Aims


  • Improving productivity using IT
  • Develop personal and team effectiveness
  • Understanding the potential of IT
  • Using Collaborative Technologies
  • IT Security
  • Word processing software
  • Spreadsheet software
  • Presentation software

What are the entry requirements?

Relevant qualifications and/or an initial assessment and diagnostic testing on maths and English will take place prior to commencement. Specific entry requirements may be applicable based on employer requirements.


Apprenticeship L3 IT User Skills Apprenticeship L3 Social Media & Digital Marketing Apprenticeship L3 Business Administration

Course Duration

15 months

Apprentice Benefits

  •  Earn while you learn
  •  Learning skills that employers want 
  •  Excellent progression routes
  •  Increase career opportunities and earning potential
  •  Improve your confidence

Functional Skills

Functional Skills are a vital part of the apprenticeship. They provide the essential knowledge, skills and understanding needed to operate confidently, effectively and independently. Functional Skills are available at Level 1 and Level 2 and the level the apprentice will work towards will depend on the previous qualifications achieved, the results of an assessment prior to the apprenticeship and the requirements of the apprenticeship they are completing.



Development of the job role can be delivered exclusively by Bury College, co-delivered with a workplace mentor who will work alongside the Learning and Skills Coach to support and log the apprentice's progress. The dedicated, qualified Learning and Skills Coach will support the teaching and learning of the apprentice in their development of IT User Skills knowledge and competence in their work-based activities.

For the Level 2 Diploma in IT User Skills, the Learning and Skills Coach will visit on a regular basis to support with developing the electronic portfolio which is used as evidence for the completion of the qualifications.  Assessment of the apprentice's progress in their workplace competencies involves:


·         Observations

·         Professional discussions

·         Question and answer sessions

·         Reviews

·         Work product

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