Course Title Dental Practice Management Level 4 Higher Apprenticeship
Level: 4
Code M09-A

Overview of the Course

The behaviours expected of all Dental Practice Managers carrying out their roles:


Ethical - Integrity and moral leadership Commitment to the General Dental Council Standards for the Dental Team

Professional - An approach which is fair, equitable and credible Reliability with high standards A commitment to excellent customer service Effective time management and self-management Willingness to help others as required, e.g. on reception

Commercially astute - ability to be business focused and patient/customer centric. - capability for managing budget, practice development and growth - ability to improve data from local knowledge e.g. using practice profiles

Passionate - A caring approach toward patients and colleagues - A commitment to striving for the best at all times

Responsible - ownership and accountability for practice and leads team. - informed decision-making to ensure safety and best practice at all times

Reflection and Self Awareness - Impact and influence when working with others - an awareness of how to get the best from each individual

What are the entry requirements?

Skills Scan and Initial Assessment and diagnostic testing on maths and English will take place prior to sign up. Individual employers will set the selection criteria for their Apprentices


Apprenticeship Standards – L5 Leadership and Management

Course Duration

21-24 months

Apprentice Benefits

  •  Earn while you learn
  •  Learning skills that employers want
  •  Excellent progression routes
  •  Increase career opportunities and earning potential
  •  Improve your confidence

Functional Skills

Functional Skills are a vital part of your apprenticeship. They provide the essential knowledge, skills and understanding needed to operate confidently, effectively and independently. Functional skills are available at Level 1 and Level 2 and the level you will work towards will depend on the previous qualifications you have achieved, the results of an assessment prior to your apprenticeship and the requirements of the apprenticeship you are completing. If you have not already achieved Level 2 English and maths you must study for and take the tests for Level 2 English and maths and achieve Level 1 English and maths for Level 2 Apprenticeship.


Development of the job role competencies and skills and behaviours can be delivered exclusively by Bury College, co-delivered with a workplace mentor who will work alongside the Learning and Skills Coach to support and log the apprentice's progress. The dedicated, qualified Learning and Skills Coach will support the teaching and learning of the apprentice in their development of Dental Nursing knowledge   and competence in their work-based activities.

For the Level 4 Standard in Dental Practice Manager, the Learning and Skills Coach will visit on a regular basis to support with developing the electronic portfolio, which is used as evidence for the completion of the qualifications. 

Assessment of the apprentice's progress in their workplace competencies involves:

·         Observations

·         Professional discussions

·         Question and answer sessions

·         Reviews

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