Course Title Business Administration Level 2 Apprenticeship
Level: 2
Code M02

Overview of the Course

Administrators create a positive image of the company, especially when they are front facing on reception desks. They will be expected to provide good customer service, act in a professional way, have basic IT and communication skills along with a good telephone manner.

At Level 2, Administrators will be involved in using various office equipment, storing and retrieving information, producing business documentation to a good level of spelling, grammar and punctuation, sending and receiving e-mails, making and receiving telephone calls, dealing with customers and working with colleagues and outside companies.

Key Units/Learning Aims


  • Employment Rights and Responsibilities
  • Communication in a Business Environment
  • Principles of Providing Administrative Services
  • Principles of Business Document Production and Information Management
  • Understand Business Organisations
  • Manage Personal Performance and Development
  • Develop Working Relationships with Colleagues

What are the entry requirements?

Relevant qualifications and/or an initial assessment and diagnostic testing on maths and English will take place prior to commencement. Specific entry requirements may be applicable based on employer requirements.


Apprenticeship L3 Standard in Administration

Course Duration

18 months.

Apprentice Benefits

  • Developing skills that employers want
  • Excellent progression routes
  • Increase career opportunities and earning potential
  • Improve your confidence

Functional Skills

Functional Skills are a vital part of the apprenticeship. They provide the essential knowledge, skills and understanding needed to operate confidently, effectively and independently. Functional Skills are available at Level 1 and Level 2 and the level the apprentice will work towards will depend on the previous qualifications achieved, the results of an assessment prior to the apprenticeship and the requirements of the apprenticeship they are completing.


Development of the job role competencies and skills can be delivered exclusively by Bury College, co-delivered with a workplace mentor who will work alongside the Learning and Skills Coach to support and log the apprentice's progress. The dedicated, qualified Learning and Skills Coach will support the teaching and learning of the apprentice in their development of Administrative knowledge and competence in their work-based activities.

For the Level 2 Diploma in Business Administration, the Learning and Skills Coach will visit on a regular basis to support with developing the electronic portfolio which is used as evidence for the completion of the qualification.  Assessment of the apprentice's progress in their workplace competencies involves:


·         Observations

·         Professional/Guided discussions

·         Question and Answer sessions

·         Reflective Accounts

·         Work Product Evidence

·         Witness Statements

·         Reviews

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