Customer Care & Administration Apprentice Vacancy

About the employer

Watson are a family business, delivering affordable housing along with private sale and build to rent developments across Greater Manchester, Lancashire and High Peak.

About the vacancy

As a Customer Care & Administration Apprentice you will be working with our experienced customer care team to provide excellent service to residents of our new homes. Working within our Salford office you will play a key role in the growth of our business, ensuring high satisfaction with our clients.

• Champion the customer throughout the business and be the first elevated point of contact for our clients, their customer care teams and their individual tenants
• Work with our clients at the point of handovers to be available to show their neighbourhood teams how features in the homework, and aid their tenants where this is required
• Receive and log defects within our Development Management System
• Assign defects to in-house teams and subcontract teams, arranging appointments with tenants for these to be completed
• Keep tenants informed about upcoming appointments and liaise with tenants following completion of works to ensure total satisfaction in works complete
• Monitor KPI performance against specific contract requirements
• Undertake day to day call handling, answering inbound phone calls and direct around the team
• Work with Customer Care Manager to assign work to Customer Care Operatives and manage their work routes

You will receive the following training:

Customer Service Practitioner Level 2.

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Team working
• Patience

Qualifications

• Essential : English (GCSE - 4)
• Essential : Maths (GCSE - 4)

Outcome

Following completion of this apprenticeship you will be offered a Customer Care role.