Customer Service Advisor Apprentice Vacancy

About the employer

With 25 years of industry experience, KDB Services Ltd is a trusted, family-run business dedicated to delivering high-quality construction services. As a main contractor, we work across a broad range of clients, offering tailored solutions to meet diverse project needs. Our reputation is built on precision, reliability, and an unwavering commitment to excellence. We take pride in our high level of customer service, ensuring clear communication, transparency, and a proactive approach at every stage of a project. From initial consultation to project completion, we work closely with our clients to understand their unique requirements, providing expert guidance and seamless execution. At KDB Services Ltd, we believe in building long-term relationships based on trust, integrity, and exceptional workmanship. Our skilled team is dedicated to maintaining the highest industry standards, consistently delivering projects on time, within budget, and to the highest quality. Whether working on small-scale developments or large commercial projects, we bring the same level of dedication and professionalism to every job.

About the vacancy

Are you looking to kickstart your career in a dynamic and growing business? KDB Services Ltd, a fast-paced, family-run company based in Bury, is offering an excellent opportunity for an enthusiastic apprentice to join our team.

• Assisting with general office duties to maintain an efficient work environment
• Answering phone calls and emails, providing excellent customer service
• Interacting with customers and clients while maintaining accurate records
• Gaining a strong understanding of the company’s core values and applying them in daily tasks
• Updating in-house systems with essential information
• Creating new folders and job files using Microsoft applications.
• Managing and updating spreadsheets with accurate data
• Explaining product and service options to customers, highlighting benefits
• Handling complex customer complaints and resolving issues professionally
• Scanning, filing, and posting documents as required
• Performing additional administrative duties as requested to support the team

You will receive the following training:

Customer Service Practitioner L2 Standard.

This qualification requires college attendance once per month.

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Initiative
• Non judgemental

Qualifications

• Essential : English (GCSE - C/4 or above or equivalent)
• Essential : Maths (GCSE - C/4 or above or equivalent)

Outcome

At KDB Services Ltd, we believe in nurturing talent and investing in our team’s future. This apprenticeship is just the beginning of a rewarding career with us.

For the right candidate, we offer a long-term career opportunity with clear progression pathways. Upon successful completion of the apprenticeship, there is the potential for a permanent position within the company, allowing you to grow and develop within a supportive and forward-thinking environment.

Join us and build a future where your skills and dedication are valued!