Course Title Team Leaders - Communicating as a Manager
Level:
Code B168

Overview of the Course

About the Programme

• Essential communication skills

• Influencing and persuading

• Dealing with difficult conversations

• Introduction to conflict management

The quality of Instructions, actions, discussions with staff will impact upon

performance so the purpose of this module is to offer candidates the opportunity to

build upon and develop an essential for the front line manager – that of

communication.

The module will look at:

• Models of successful communication – the ACE approach

• Verbal vs Non-verbal communication – using and adapting these approaches

• Listening skills - how to be an active listener

• Positive aspects of communication – using influencing language to manage

challenging situations

• Positive aspects of communication – using verbal and nonverbal

communication successfully in challenging situations

Qualification

Details

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