Course Title Management, Leadership and People Development Skills - Problem Solving
Level:
Code BS113

Overview of the Course

About the Programme

  • Problem identification
  • Techniques for analysis
  • Implementing solutions
  • Evaluating solutions

Managers will be presented with issues and problems on a daily basis and the purpose of the module is to provide candidates with the skills and techniques that will assist in developing the problem solving and decision-making process as well as giving candidates the confidence to address challenging situations and seek the optimum outcome

The module will examine:

Techniques for problem identification Inc.: root cause analysis fishbone analysis Understanding the decision making process (the steps in the process)

Techniques of decision making inc: Decision trees, six thinking hats

Planned and intuitive decision making

Techniques for evaluation - force field analysis, future pacing techniques

Candidates will be offered the opportunity to apply these techniques in practise by

addressing a ley problem /issue within their own organization

Qualification

Details

Start Date(s) Day Time Cost Duration Subsidised? Location
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