Course Title Management, Leadership and People Development Skills - Negotiation and Networking
Level:
Code BS112

Overview of the Course

About the Programme

• Principles and practise of negotiation

• Techniques of persuasion

• Developing internal and external relationships

As part of their role the effective First line manager needs to maintain a number of

relationships with staff, supervisors, Senior Managers, as well as clients and

customers

The skills required for this aspect of management is what this module will explore

and investigate:

The key principles of negotiation.

Negotiation skills – understanding the use of language

Negotiation skills – understanding the use of empathy (4 step approach)

Negotiation skills - Introduction to stakeholders and stakeholder analysis – managing

the stakeholder relationship and the internal customer

Recognising and classifying challenging individuals and developing appropriate

actions and responses

Qualification

Details

Start Date(s) Day Time Cost Duration Subsidised? Location
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