Course Title Dental Practice Management Level 4 Higher Apprenticeship
Level: 4
Code M09-A

Overview of the Course

This higher apprenticeship will cover Behaviours, Knowledge and Skills. The behaviours expected of all Dental Practice Managers carrying out their roles include the following: Ethical - Integrity and moral leadership, Commitment to the General Dental Council Standards for the Dental Team. Professional - An approach which is fair, equitable and credible, Reliability with high standards, A commitment to excellent customer service, Effective time management and self-management, Willingness to help others as required, e.g. on reception. Commercially astute - Ability to be business focused and patient/customer centric and capability for managing budget, practice development and growth, ability to improve data from local knowledge e.g. using practice profiles. Passionate - A caring approach toward patients and colleagues and a commitment to striving for the best at all times. Responsible - ownership and accountability for practice and leads team and informed decision-making to ensure safety and best practice at all times. Reflection and Self Awareness - Impact and influence when working with others and an awareness of how to get the best from each individual. A Dental Practice Manager must know and understand: Human Resources. Patient Care. Clinical. Marketing. Risk Management. Quality Assurance. Finance. Dental Industry. Leadership Skills. Management Skills. Communication Skills. This course will involve 20% of your time to be dedicated to off the job training.

What are the entry requirements?

A Level 3 qualification e.g. A Levels, Advanced Apprenticeship, BTEC or Access to Higher Education.


Higher qualification.

Course Duration

24 months.

Apprentice Benefits

  •  Earn while you learn
  •  Learning skills that employers want
  •  Excellent progression routes
  •  Increase career opportunities and earning potential
  •  Improve your confidence

Functional Skills

Functional Skills are a vital part of your apprenticeship. They provide the essential knowledge, skills and understanding needed to operate confidently, effectively and independently. Functional skills are available at Level 1 and Level 2 and the level you will work towards will depend on the previous qualifications you have achieved, the results of an assessment prior to your apprenticeship and the requirements of the apprenticeship you are completing. If you have not already achieved Level 2 English and maths you must study for and take the tests for Level 2 English and maths and achieve Level 1 English and maths for Level 2 Apprenticeship.


Your assessor will visit you on a regular basis and support you with developing your electronic portfolio which is used as evidence for your End Point Assessment. At these meetings observations, professional discussions, question and answer sessions, reflective reviews of the learning journey and employer/mentor reviews will take place. End Point Assessment: You will access the End Point Assessment after successful completion of all the listed qualifications and when the Assessor and Employer agree that you are competent in the vocational area. The focus of the Final Assessment is on you being able to prove your competence in the role of a Dental Practice Manager. The End Point Assessment will be delivered in two parts, firstly, a multi-dimensional scenario project which links and tests skills and knowledge in a holistic way and then an interview which will be a review of your project. The project will cover the knowledge, skills, behaviours and competence that a dental nurse is expected to demonstrate. The project will contribute 65% to the overall grade. The interview is a structured discussion between you and the independent assessor, focusing on a review of reflections from portfolio and qualification and how they have performed during the apprenticeship. The interview will be graded pass/distinction and will contribute 35% to the overall grade. The End Point Assessment will be graded Pass or Distinction. To achieve final certification, you must have completed and achieved these End Point Assessments in addition to the Certificate and the maths and English. The assessment will demonstrate that you can apply your knowledge, skills and behaviours in an integrated way and will satisfy the requirements for the award of a certificate.

Contact Us

We are here to help you.