|Course Title||Award in Customer Service (City and Guilds)|
If you are interested in a career within the customer service industry then this course will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery. The basic elements of how to deliver an excellent customer experience will be learned. You don't need to have any prior qualifications.
You will cover a range of topics including:
This course will suit you if you are looking to work in the customer service industry but currently have no knowledge and experience. At this level you will develop your customer service knowledge.
This qualification is generic to any industry in customer service and can lead to a variety of jobs including; customer service employee, telephone call centre operator and retail or leisure centre customer contact.
You will be asked to complete an initial assessment when you attend your enrolment.
The course will run two days per week on Wednesdays and Thursdays from 9.30am - 4.00pm.
The course is free however an eligibility criteria applies. The cost, if you don't meet the eligibility criteria is £185.
Bury College were proud to champion World Mental Health Day and provide students with the knowledge, skills and tools required to tackle mental health issues.