Freight Operations & Customer Service Apprentice Vacancy

About the employer

ITD Global are a leading global multi-modal freight forwarder & parcel distribution company, with its head office based in Heywood, Manchester. At ITD Global, we help to keep businesses all around the world, big and small, operating. We’re one of the UK’s fastest-growing logistics and freight forwarding companies with offices in China, USA, Netherlands & UK (HQ).

About the vacancy

You will be mixing a customer service and operational workload focussing on freight. You will oversee the day-to-day operations and proactively solve problems and deal with escalations whilst improving client relationships. The position would suit someone who enjoys working within a fast moving growing company.

• Responsibility for general day to day office administrative processes, communicate via emails and telephone
• Support the freight operation from receipt of customer bookings to final mile delivery ensuring customer satisfaction throughout
• Request and gather quotations
• Liaise with multiple departments regarding incoming shipments
• Liaise with suppliers on a wide range of issues
• Ensure client queries are followed through and deadlines are met across all areas required. Client satisfaction must always remain the highest priority
• Other ad hoc tasks reasonably associated with the role
• Engage in informal education/training from other team members to gain additional skills
• Relevant Experience, Excellent IT skills and confidence including knowledge of MS Outlook, Excel & Word

You will receive the following training:

• Customer Service Practitioner Level 2 Apprenticeship Standard
• This qualification requires College attendance once per month

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental

Qualifications

• Essential : GCSE English and Maths (GCSE - 4/C or above)

Outcome

• We are offering the right person a long-term career and a permanent position within the company upon successful completion of the Apprenticeship