Customer Service Apprentice Vacancy

About the employer

A professional independent practice offering comprehensive eye examination and specialist services Hathershaw Optician have a genuine care for health. Our patients can get the best advice and are able to openly discuss concerns without feeling rushed.

About the vacancy

Immediate start for an enthusiastic apprentice to join the team at Hathershaw Opticians soon to be moving into new amazing purpose-built premises close by. We are looking to invest in an apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.

• Supporting the day-to-day operations of the clinic and contributing to a smooth patient journey
• Accurately inputting and updating patient details in our records system
• Assisting with general customer service enquiries - both face-to-face and over the phone
• Supporting colleagues in the clinic and reception area as needed
• Learning to use optical equipment under supervision and after training
• Maintaining a clean, tidy, and welcoming environment throughout the clinic and reception area
• Managing stock levels – including ordering, receiving deliveries, and restocking shelves
• Assisting with regular stock checks, expiry date monitoring, and inventory management
• Ensuring the cleanliness of all clinic areas in line with our cleaning schedule
• Building and maintaining strong working relationships with patients and other healthcare providers
• After training, using optical practice software for booking appointments, managing records, and processing orders
• Learning the basics of frame and lens selection to support the dispensing optician
• Booking and managing repeat appointments and recall reminders
• Maintaining a professional, friendly, and respectful manner with patients and colleagues at all times
• Adapting to the evolving needs of the clinic and being open to learning new skills and responsibilities

You will receive the following training:

• Customer Service Practitioner Level 2 Apprenticeship Standard
• This qualification requires college attendance once per month
• Additional college attendance may be required for functional skills

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Multilingual - not essential

Qualifications

• Essential : English (GCSE - C/4 or above or equivalent)
• Desired : Maths (GCSE - C/4 or above or equivalent)

Outcome

• We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship